Services that matter

Discover how to deliver successful services that your customers love to use


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Why service design?

Do you want to know what your customers' needs and desires are?
Do you want to be ready for the future and be one step ahead?
Do you want to deliver a seamless customer experience?

understand

Understand your
customer

experience

Provide unforgettable
experience

human-centered

Learn to work in a
human-centered way

measure

Create smooth cross-channel experiences

What is service design?

User Research

Discovering needs and expectations

We combine qualitative and quantitative research to discover opportunities for service improvements. By collaborating with your team and with real customers we reveal needs, desires and service improvements that lift your organisation to the next level.

Example

Flemish Energy Department

Energy Performance simplified

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New Service concepts

Prototyping future-proof services

We build brand-new services concepts by running prototypes and service simulations to test your ideas early and often. We deliver viable and tested concepts that reduce implementation risk and increase adoption.

Example

Gemeenschapsonderwijs

Education of the future

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Service Strategy

Co-creating your future

Our world is changing at a rapid speed. We help you confidently move forward into the future by offering leading edge services for your customers. Together we create a plan with clear and measurable goals.

Example

Flemish government

Work & Social Economy

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Experience design

Creating end-to-end services

Today great customer experiences run across channels, applications, physical locations and digital devices. We design end-to-end services for a seamless customer experience. We help you in qualitatively implementing these services and evaluate the quality over time.

Example

Royal Museum of Fine Arts

Museum experience

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Training & Coaching

Building service design capacity

Delivering successful services over time means changing the way we work. We help you build in-house design capability to make your organisation more human-centered over time.

Example

Training & coaching

Service Design Training

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Get Started

Service Safari

  • 1-day workshop to empathise with your end-users
  • Gather insights for service improvements
  • Have an immersive fun team building day
More info

Service Design Training

  • Explore the principles behind service design
  • Get familiar with the tools and methods
  • Shape next steps to apply human-centricity
More info

Do you want to offer your customers great services and experiences too?

Contact us!
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