We combine qualitative and quantitative research to discover opportunities for service improvements.
By collaborating with your team and with real customers we reveal needs, desires and service improvements that lift your organisation to the next level.
Flemish Energy Department
Energy Performance simplified
New Service concepts
Prototyping future-proof services
We build brand-new services concepts by running prototypes and service simulations to test your ideas early and often.
We deliver viable and tested concepts that reduce implementation risk and increase adoption.
Education of the future
Co-creating your future
Our world is changing at a rapid speed. We help you confidently move forward into the future by offering leading edge services for your customers.
Together we create a plan with clear and measurable goals.
Work & Social Economy
Creating end-to-end services
Today great customer experiences run across channels, applications, physical locations and digital devices. We design end-to-end services
for a seamless customer experience. We help you in qualitatively implementing these services and evaluate the quality over time.
Royal Museum of Fine Arts
Training & Coaching
Building service design capacity
Delivering successful services over time means changing the way we work. We help you build in-house design capability
to make your organisation more human-centered over time.